Potential buyers beware! My account balance showed zero online which would not allow me to make payments online. I sent them a certified letter requesting that the account information be fixed so I could pay online.
This was not done and in addition, Ginny's account was also messed up after talking to Midnight Velvet collection where I was not allowed to pay online for Ginny's also. Now both Midnight Velvet and Ginny is calling. Payment s are not being made because of changes they made to my payment method. Both Ginny's and Midnight Velvet are at the same address. The Customer service and collections department for these companies suck. Tip for consumers: Do not use this company Eager to put in collections due to company staff changes to payment method.
After I refused to pay twice for an item that the company actually owed me a refund for overpayment, they turned me over to a collection agency and to the credit bureau. After explaining my situation to both the collection agency and the credit bureau, the collection agency wrote me a letter informing me that I had provided an adequate explanation with the proper documentation and that they were satisfied and closed my case. The credit bureau sent me a letter informing me that they had removed the issue from my credit report.
I didn't ask for the catalog. I tried to cancel on the phone but was put on hold and then disconnected. Not a good policy. Right to the trash from now on. Every dress I have bought I have been happy with. They fit well and quality is great. I definately get compliments when buying their clothes and actually sandals as well.
I am very surprised at this low rating. I started with MIdnight Velvet about 15 years ago and I do like their products I have bought from clothes, shoes, household items. I just bought the Rush Hour Shoes and let me tell you they feel great on my feet and I got about 5 compliments from the men in my office.
I would buy again, and again, and again. Dont change address online cause if you place an order after adding new address they will open a new acct. I didn't authorize It they did an inquiry on my credit and my score went down. I called them they said there was nothing they could do that it happens.
I will never order from them again. I'm going to report to BBB. I have been told by midnight velvet that I am a gold member for my on time payments. With all of the crazy things going on now. I was late by just 7 days paying my bill. They hit me hard, screwed up my credit everything but never sent me anything about this! Now my credit is screwed up. I paid it one week after the due date because I got an email saying I needed to make a down payment on an order.
I had no idea what was wrong! Spent hours on the phone with them, over and over again. Called passing the buck! Well, they are losing this gold member. I don't owe them much and going to pay them off and that is the end of it! They treated me very badly. I will give my money to another who will appreciate it.
This was the first time I was late in years! Of three Item that were returned 2 were to be replaced, but after calling customer service, I learned that no items had been replaced. The customer service rep supposedly was going to correct the error, which took nearly an hr, with no solution because the credit for all the items that was scheduled to appear on my account was thirty dollars short of the initial price due to there "restocking fee.
Trying to get everything corrected Was like getting a law passed in Congress. So, I declined The mature female conducted herself the way an employee should provide service- because she realizes without consumers, there will be no business. All items I have ordered have always been delivered on time.
Customer service is professional and very helpful. I've never been treated so terrible in my life as a disabled customer who been a faithful customer for many years now. I have ordered at least six outfits from this company in the past three months. All were sent back except one.
The quality of items were poor. Back to Main Menu Sale. Sign In Create An Account. Shop New Arrivals. You aren't interested in cookie-cutter designs or cutting-edge trends. You love unique details, flourishes, embellishments and elegant touches.
You bring this style to every facet of your wardrobe, home and your life. Satisfaction Guaranteed If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Don't miss out on any of it! You can call Midnight Velvet at toll free number, write an email, fill out a contact form on their website www. Location: 7th Avenue, Monroe, , Wisconsin.
Catalog Shopping. Business Profile. Midnight Velvet. Monroe, WI My experience with Midnight Velvet leaves a lot to be desired. Please be aware of the Shipping fees that they charge. This will be the last time I order from them. Erenee HovisJones on Facebook. They wanted a check, money order or a credit card. I had not placed an order. I had never heard of the company. I live alone so no one in my household placed an order.
There is no phone on this notice so I cannot call them to inquire about the situation. I think they are trying to scam me and wonder how many other people they are trying to do this to. They do not deserve a star but I am required to give them one.
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