Chief executive Alan French said: "We've seen over the festive period that customers are looking ahead to the summer and beginning to book in earnest for those important summer weeks in the sun. Last month, a number of countries suspended routes to the UK due to the rapid spread of a new variant of coronavirus. The blanket travel ban to the EU was then lifted, but with rules varying from country to country.
The suspension of flights between the UK and China remains in place. Last year Tui was investigated by competition authorities after complaints that it had not given prompt refunds. British Airways Holidays, part of Britain's biggest airline, said it would be offering refunds if customers are no longer allowed travel. The firm said in a statement: "We are contacting all affected British Airways Holidays customers following the announcement of new national lockdown restrictions.
Our teams continue to monitor the situation and update our policy accordingly. PM acted 'decisively' on England lockdown - Sunak. How do I know if I can travel to a destination or not? Will you update me if travel restrictions change?
Will my travel insurance cover me for Covid? What if I or someone I'm travelling with catches Covid before my holiday? Do I need to fill one out? Do I need to check-in online for my flight? Can I remove my baggage after I have booked? What does a non-refundable flight mean? What does a flexible flight mean? Is my holiday financially protected? Will Brexit affect my holiday? I have reduced mobility, how do I know if a hotel is suitable for me?
How long does my passport need to be valid for? Where can I find travel advice? How can I find out if it's safe to travel? What is your Price Match Guarantee? How do I qualify for the Price Match Guarantee criteria? When you talk about 'suppliers', what do you mean? Are there different terms and conditions for each supplier?
What's an insignificant change? What's a significant change? For a significant change, how much notice will I have and what are my options? How can I find my supplier terms and conditions? Where are the terms and conditions for my accommodation and extras? Where are the terms and conditions for my flights? Where can I find your booking terms and conditions? Where can I find your privacy policy? For booking made through a Thomas Cook shop or directly with us, please email us to cancel your booking at thomascook olympicholidays.
If you booked your holiday through another travel agent, please speak to them to take the action on your behalf. Due to the current fluctuation of flight availability, we will contact you as soon as possible with options of new flights. If no flight options are available or you wish to cancel or change your holiday, please email us at thomascook olympicholidays. We are in the process of sourcing new flights as close to the original departure as possible. In some cases, the routes are currently no longer operating or operating from different airports or on different days.
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