Can you resole ecco shoes

The company manufactures casual, dress and outdoor shoes for men, women and children in a variety of styles. If you are considering buying Ecco shoes or you already own a pair, you might want to know where you can take them in case they become damaged.

The company has a special arrangement for its customers to handle everything from cleaning to resoling. This is the site for NuShoe NuCraft. Press the "Download Order Form" tab. I will never, ever buy Ecco again and I will tell all my friends to avoid them.

Wore them last week at an event and the soles started to fall off. Shoe repairman stated that they could not be resoled. I will not bother contacting or buying from Ecco,but adding to this thread makes me feel better. I had a pair of wingtips disintegrate during a job interview.

Those shoes had only been worn a handful of times, but were at least a decade old. Worn daily, the dress-type shoes have lasted me several years before the sole is worn enough to warrant replacement.

My Ecco boots give me several years of daily wear as well. I have had the same problem. Mine occurred in the center aisle of my church. Total embarassing mess. The bad part here is the failure to stand behind their product. Now must purchase new shoes at full retail only from their website. Rip off city. This was my first and last ecco purchase.

My first pair, from , disintegrated into a gummy mess in after not having been worn for a couple years. What a disaster — I am fairly sure the carpet at work was permanently damaged. I bought 2 more pairs in One of them disintegrated in The other, yesterday while I was at work.

I left a trail of black gunk all the way to my office. What a disaster. During the interim, I bought 5 more pairs of expensive Ecco shoes. This is really ridiculous — I like to think companies are smart enough to improve their design when a failure of this magnitude is revealed. Like they can continue to survive on suckers buying super comfortable, temporary shoes indefinitely. Well, I hope their reputation catches up with them and continues to hurt them even after they realize their mistake!

I love Ecco shoes, they fit my foot better than almost all others. I own about 8 pair. I still have them in a box long story. Incredible that without ever being worn at all, sole just disintegrating.

Paying to have pair re-soled with Vibram because I like the shoes so much. Unfortunately this makes them extremely expensive. I had a problem with what appeared to be rotting insole. Called Ecco. They paid for me to send the shoes back for inspection. Then they sent me a brand new pair, even though I had worn the other shoes perhaps 20 times.

I have no complaints. They feel great. I have mopped and cleaned and still can read my floor. This is crazy and they should be held accountable. Just recently I bought a pair of Fusion Moc Toe shoes. The soles disintegrated after only about 1 year. I sent them to Ecco and they replaced them no questions asked. Now 8 months later the replacement shoes are showing signs of some kind of dry rot on the rubber soles again.

I am a real estate agent in Tidewater Virginia and when ou office tours new listings weekly the agents have noticed this disintergration problem with our shoes—not only Ecco shoes—but all fine shoes—ugh! We think the roads are being treated with chemicals that are causing the problem; does anybody have information to support our claim?

It seems to be worst if the roads are damp. Thanks for your help. Ridiculous and embarrassing. Of the 6 or so pairs I have right now, 3 are shedding enough PU to make them basically unwearable. Have contacted customer service form on website now limited to characters, or slightly bigger than a text message , will see if I get any response. The very 1st pair, I purchased from Nordstrom and were immediately surprised how comfortable they felt on my feet.

This was back in Since I have a collection of tennis shoes as well, they were only worn during the weekends, but sometimes left on the garage shelf for month before they were touched. Well, yesterday I dug them back out to wear to dinner and the bottom sole was extremely sticky—thought I must have stepped on something very sugary the last time I wore them.

However, as I walked on them more, chunks of my sole starting to fall off! He was well aware of the history of these shoes and he offered me a brand new pair right there and the spot. Went immediately home, grabbed the old pair and went back for the exchange. Their customer service is second to none!

Same story. Two pair bought a few years ago. Only worn a couple times. One pair disintegrated at a wedding reception a couple weeks ago. Soles fell apart after about a half hour. I bought a pair of expensive Ecco shoes that I wore only one or two times before the bottom got sticky and impossible to wear.

I still have them because I could not bear to throw them away. This site has opened my eyes to the fact that the problem is systemic at Ecco. I still want to find a solution. Has anyone tried to remedy the sticky problem with any success? My Ecco shoes cracked across the soles.

The soles on my Ecco shoes have fallen apart, whilst the uppers look fine. Does anyone have an email address for contacting these people? I dont see why I should have phone to lodge my complaint! Have loved Ecco shoes for years. Several yrs ago I returned 2 pair of Ecco walking shoes that were replaced with similar style shoes. Another pair similarly rotted out. I will certainly never buy Ecco again. Will never again buy Ecco shoes or any product from a company that fails to stand behind their product.

This is pretty pathetic. I had this problem with my shoes and my wife had a pair of boots that disintegrated. We found a local shoe repairer who managed to remove the soles and replace them with a substitute that he ordered specially.

I have this result with a pair of Eco Treker shoes, the soles are disintegrating and falling apart and becoming sticky, the upper is excellent. I am about to start trying to get a reply. Everything mentioned above happened to me with two pairs of very expensive shoes within a week of each other! Total junk! Been buying ecco from All the other shoes up until then were amazing quality. I bought another pair Duh! For the price I was paying for these it is not on.

I have had a chat with the people in the shop about the massive decline in quality, but they appear to oblivious to this. It is a real shame because I was a potential customer for life. Now I just buy good quality running shoes for durability and comfort. This happened to me last night whilst in a supermarket. I live in Thailand where Ecco have a big presence including a factory employees.

I will take my disintegrated shoes into their head office in person and see what happens. I took my lovely Ecco boots back to the shop in Taunton today because great chunks of sole had disintegrated. I was told that there was no fault just wear and tear so no refund. I pulled my years old but not worn Ecco Shakers out of the closet this morning and went off to work.

Finally, I check the bottom of my shoes and to my dismay, the entire ball of each shoe was disintegrating before my eyes. Too bad…nice shoes. I think it was the material that both pairs of shoes were made out of and they were both about four years old but not worn that frequently.

Ahh ha! Stumbled across this review while searching the web with no luck for ecco heel replacements. When I got to my car I realized one of the heel tips had completely disintegrated.

I mean, I could understand a rare incident of this happening, but between then and walking into my door the OTHER heel tip also disintegrated. Wow… So I had a pair of eccos in the closet for a couple of years. They are basically new. I was at a work meeting and looked down and realized I was in a pile of what looked like dirt — yes it crumbles to that extent, pieces like dirt.

Found this website. I thus post my story. Will contact the company but not too hopeful about the response. Something missing in this thread ae the model names. These eccos are different, some kind of oxford model? I dont know… I may actually buy seawalkers again because theyve always been great. But this model…… no……. Took it back to Nordstroms, they said mail it to Ecco. Mailed it to Ecco and they returned the shoes without any notes or comments. Ecco did nothing. Nordstroms says mail it to them.

Let me add my name and story to this long list of sticky Ecco shoe bottoms — same story as many before me; I pulled these out after a few years, uppers looked fantastic. High priced garbage…. All stories are all too familiar. My Via Spiga boots with platform soles fell apart as I stood during midnight mass on Christmas eve. I could barely focus on mass thinking about how I would leave the pew to get out of church.

First time to wear the boots after buying them several years before. Upper boot looks great! Soles disappeared in sprinkles on the ground as I walked to my car. Has anyone had this problem with Via Spiga shoes before? Had same problem with pair of Clarks mules before. Tossed those out. Want to complain to company about these. Is this company connected to Ecco? Agree that the shoes are high priced garbage!! I have had many pairs of Ecco Track walking shoes and boots over the last 15 years.

My work means getting on and off backs of lorries and leather soles are dangerous. As the first pair were looking scruffy put the new ones on for our Chistmas walk only went a couple of miles, all the pimples on sole coming away and sole all sticky. Hope Ecco are going to do something about boots uppers are brand new but when you turn them over Urrrgg! After reading these reviews, I see that I am not the only person with the problem of the soles disintegrating.

I have a new complaint, however. Shortly after purchase I noticed big chunks of the soles falling out. After about a year, the soles began separating from the shoes. I was never given a satisfactory answer as to why they were repaired in the first place, so I will be filing a complaint with the BBB. They also referred me to a company in CA called Newsole which said they could repair them. Needless to say, I will never purchase another pair of Ecco shoes again.

Some comments I understand but how long do people think shoes last? If a shoe lasts more than 3 years its a major plus in my opinion.

Bought a pair of ECCO loafers a few years ago. Wore them sporadically, at least 25 times per year. No more Ecco for me.

I wore a pair of my work shoes retired in , but these had been worn very few times when I had travelled miles to attend a committal service. The soles disintegrated just as others have reported.

As my feet have stayed the same size for years, I have a large collection of occasionaly worn shoes, and this was the first pair that had disintegrated. However, the same happened the following week when I put on another pair I used to alternate pairs of shoes at work. This is a shame as they are so comfortable. Just bought a never worn pair of Ecco shoes, still in the original box, but at a flea market in Amsterdam. I bought them because my trainers were wet from the rain, so when I put them on to my surprise they started to disentigrate , they lasted a couple of minutes.

I have had Ecco shoes that I have bought from their store and have been very happy. They are expensive and obviously not reliable. My pair disintegrated after about 6 years too, both shoes were split at the ball of the foot where most flexing occurs and one heel just cracked off. They were only used for nice occasions and still had lots of tread left.

The leather uppers were still good so I had a cobbler put some vibram soles on them and expect them to last at least another decade. Another person with a beautiful pair of Ecco shoes that are worthless. Not so much any more. Went to polish the lovely uppers yesterday and found the soles cracked in the middle, side to side. Not even 2 years old. Amazing the number of quality retailers who give these shoes such glowing recommendations. My husband just took his Ecco shoes out of the box,he brought them a couple of years ago but never has worn them, found the soles were sticky.

Wanted to take them on a trip. Glad I found this site he could have been walking around in shoes without soles. But the shoe bothers the heel from first time trying. It is totally intolerable even when wearing for one hour in the house.

The insole is leather and is tough and hard at the back and the colored plastic part at the heel has deformed the inner shape of the boot in the back part, caused it to have a bumpy part inside the boot which bothers a lot.

I go mountain climbing very often. It has been 15 years that I only use ecco hiking shoes and they have always been perfect.

But this time the design has a problem. It is totally unusable. I bought both pairs on EBay several years ago. These are somewhat unique in that the World Class Saddle is the only golf shoe they make with a leather sole. Well, last year one pair was getting pretty well worn and I wanted to get them resoled. It was then that I learned that these shoes are not able to be resoled. One of the reasons to buy a leather soled shoe is that it can be resoled. Why do the laces last longer than the soles?

I bought sandle from Ecco in the mississaga and as we know Canada has short summer and this year when I tried to wear them the stiches came out.. I called Ecco company in the Toronto they told me sent the shoes and we will refund your shipping cost and we will replace it with new one…once they recieve my sandal they said we are paying for your shipping cost and we do not have the same size and style of your sandle you must take anothe shoes…and I found Ecco Retailer in Eaten centre which had the same size and style but they did not willing to get from them and they sent me back my defective sandle..

I do not understand what is warranty and what is the point of the buying shoes and not wearing it.. I undrestand wears and tears but this is a first time observing such a defect. I took the shoes to the store and I explained my concern regarding this defect, a rude lady at the ecco store accusing me that I used the shoes a lot and that is why it has been cracked. I used my Nike training shoes for three years for training and I have never seen such a thing or any other shoes that I bought.

Anyhow, I contacted the customer service in Denmark by e-mail and no respond, after my second e-mail they said that it will be forwarded to Swedish customer service and I still did not get any response after two weeks.

Very expensive shoes and I paid for the quality which is not there so ecco shoes not worth investing since you can buy another brand with better quality…I personally was a big fan of ecco shoes but now I am very disappointed and I would never deal with this brand anymore since there is no good customer service and guarantee that I expected from the ecco.

I nearly fell when I got off my car yesterday morning. A big chunk of my left ECCO rubber sole came off causing me to lose my balance. A couple of steps further to my office, the same thing happened to my right shoe. I think the grooves on the sole went too deep causing pronounced weak points This pair of ECCO was about 18 months old and I wore them in rotation among 9 other pairs of shoes.

Two pair with sole problems. As if I had stepped in an acid bath. Had them resoled at my cost and are not the same. Made in China. No manufacturing quality control. Ecco needs to join the 21st century in managing their nose picking manufacturing partners.

I have a third new pair that I will start wearing tomorrow. Great design, horrible manufacturing and quality control execution. I had a pair of Ecco dress shoes in and I had the same problem. At first the front end of the outer sole disintegrated and then the heel part fell apart in big chunks. I had never a problem with Ecco shoes until that pair. I wished I had contacted the company for a refund. Had Ecco hiking boots resoled by Ecco a few years ago, have not worn them since being resoled.

I put them away a few years ago and when l took them out to wear them to a funeral the souls started to desenigate by leaving hunks of black pieces all over the floor. My Ecco shoes failed after 1 year. Big hole dropped out in the middle of the sole. About as big as the hole in my wallet when I purchased these shoes! Sent them to the Ecco repair facility Nu-Shoe.

Poor shoes, poor grammar, and poor customer service. Thought my insole was inserted incorrectly until I looked down and saw my heel.

Split along the side and crumbling on the inside. Whatever plastic they are using in the sole seems to disintegrate over time. Wish I had checked the internet for posts like this one prior to throwing them in the trash. I just goggled this issue seeing if I was the only person having similar problems. My Ecco oxfords that I have had for years and wear to dress events and to the office.

I own about pairs of Ecco and have bought them for some time. They are expensive but the comfort has always taken me back to them. I am now concerned. I will follow up with there reaction after my visit. Lightening strikes again. I posted my experience with 2 pair of Ecco shoes in Now, a 3rd pair has exhibited the same condition. I could send them back, but why bother as Ecco customer service or what-ever they call themselves will stone wall just as so many above have experienced.

I wonder if the pro-golfers who endorse the product are aware of the problem? Of course, they are getting paid to wear the shoes and apparel with the corporate logo.

No doubt, if they have a problem they get a quick replacement with no questions asked! Where is Consumer Reports when we need them? Thought: contact your State Attorney General Consumer Affairs and make them aware of the ongoing product failure. Just wanted to say, though, that I have owned only two pairs of Ecco Trekkers and never have had a problem with either.

Came across this thread as I was looking to send my other pair out for re stitching on the uppers, considering sole replacement for normal wear from pronating, again, not their fault.

One technical comment that I would offer: a woman up thread said that she thought it was BS when an Ecco customer rep said the problem was from oxygenation. However, it is something of a design flaw if it happens in normal use, say under three years. Six years? Living on borrowed time my friends, living on borrowed time. Ecco shoes soles dissolved not because of wear but some kind of chemical reaction with the manufacturing process. I like the style and comfort but to get a partial credit for shoes that have been worn two time is not a good deal Also when the soles dissolve it creates quite a mess where ever you walk plus in certain situations flopping soles on your shoes could be embarrassing.

This is two pairs that this has happened. There will not be a third:. I just had my Ecco Gortex Boot soles fall apart. I have never experienced anything like it. Very disappointed. No more Ecco shies for me. Just had another pair start to fall apart-this is really maddening.

Going to get some expandable insulation in can and correct this problem. Who ever the chemist was who came up with this formula is an idiot. Will never buy any of their products ever again. My wife and always buy expensive shoes and have allot of Ecco shoes. They all seam to have the same problem with the heel. Just this month alone we both have had a pair of shoes come apart. When the heel of the sole comes apart it becomes difficult to walk.

If you buy Ecco shoes and wear them you better bring an extra pair of shoes. Most commonly found with trekking or other outdoor boots as they are rubber heavy and left in cupboards much of the off season.

The protection is spray on sealant before you have a problem — you could try it when the issue has started but I doubt it will fix might slow the rot. I lost many pairs of military boots in some digs and none in others so trick seems to be storing them in airy dry areas. Irony is what is good for the rubber might be bad for the leather mild sunlight for example. To all above and to all who shall read.

ECCO is by far one of the best companies I have ever dealt with. Costumer Service! Flat out, hands down, above all expectations. The best.

No, I do not work for them but would love too if they take half as good of care as they do with their customers. I have never really bought a pair of their shoes for myself, see what I do is buy from second hand stores and sell on-line. It started when my customer complained with this problem, so I researched it. It took me 5 min. The last ones I got online using the voucher was on Dec. They were closed so I had to use my credit card to pay for them but still there was an area to plug in coupon code, which I did.

They charged my card but ended up returning it because of my voucher. I called in Jan. Their response… Do not worry Mr. WOW Really? Nothing is perfect nor meant to last forever. I would much rather a better then average product with far great customer service then a super high end product with less then average customer service.

Thats how I model my business. Big prop -up ECCO……. Ok folks; I paid full price for my shoes that later fell apart, can I get a voucher for a new pair of shoes Ecco?

I have the same problem as described in the article. Does anyone have the email address of one of the executives? I purchased a lovely pair of shoes about two years ago and am so upset as the soles started disintergrate and the uppers are like new I always buy Ecco shoes as I think they are the best what am I suppose to send them back or take them to the Ecco shop in Cork where I bought them or will you pay to get them repaired I did inquire about having them re soled and they would cost twenty euro I can not live without them.

Kind regards, Nora May O, Sullivan. I have purchased at least 25 different pairs of ECCO shoes over the past 18 years. Initially these were great shoes. I wore several pairs out and continued to purchase new and different models. Unfortunately I discovered that various models of these shoes have a major problem as the soles of the shoes self-destruct even with little wear.

I have spent a small fortune on these shoes. The company should have solved these problems long ago. We bought our stepson a pair of used Ecco oxfords that completely fell apart on the job, with chunks of the sole falling off. Four pairs of Mephisto and countless hiking shoes LL Bean, Danner, Columbia have never given me these problems, even with years of use.

Big volume on-line retailers are enabling this corporate behavior by continuing to sell their Chinese crap. I had the disintegration issue with a pair of Ecco shoes recently.

We buy Ecco when Nordstrom has their half-yearly sale and store them until we need them. Great way to never have to pay full price for good shoes. This one pair was pulled out of the closet with both heels falling apart and leaving a sticky, tar-like substance on the floor and the other shoes next to them. Called Ecco about it, they sent a pre-paid mailer bag with no questions asked. Within a month of returning them I received a voucher card in the mail for an incredibly generous amount, for use on their on-line store.

The fact that they took care of this issue without question says a lot. Sent two pairs back last year. Never recieved them back. Ecco sent expired gift card and will not honer or return my shoes. Polyurethane, which makes the shoes so comfortable, needs to have air go through it to keep it fresh. Wear your shoes! After inspection you may be contacted with alternative options if your footwear is not covered under the Limited Warranty.

We are not owned by ECCO directly and therefore we are not obliged to accept any shoes for inspection if they were purchased outside of our company. Wherever possible, items that were not purchased from one of our locally owned ECCO stores — see the ' Our Stores' page - should be returned to the retailer they were purchased from so a claim can be activated through the correct channel.

However, in the event that this is not an option as the company is no longer operating, or the product was purchased overseas, DPS Retail Ltd will provide assessments and process any relevant claims accordingly.

Items returned for assessment must be accompanied by proof of purchase, such as a receipt or bank statement, which provides the purchase price, date and place of purchase. Any other relevant information that will assist in the claims process is also greatly appreciated.